Privacy Policy
Last updated 13 October 2026
Who we are
Trip95 connects riders with independent drivers for everyday rides, intercity trips and MOVE load transport.
Information we collect
Account details (name, email, phone), identity information (ID number, proof of address or bank document), driver documents (licence, PrDP, proof of address, criminal check, vehicle details), selfies and profile portraits, trip details, ratings, comments and in-app chat messages.
Location
We use your precise location to find nearby drivers, show pickup routes and share live position between rider and driver during an active trip. Drivers share location while online. You can turn location off in your device settings, but ride features will not work without it.
Camera and microphone
The camera is used to capture selfies and portraits for identity verification. The microphone is used only during in-app calls you start or accept. Calls are peer-to-peer and are not recorded.
How we use information
To verify identity, match and complete trips, calculate fares, keep riders and drivers safe, handle cancellations and disputes, and send trip notifications. We do not sell your personal information.
Sharing
Your name, portrait and live location are shared with the other party of a trip. Documents are reviewed only by Trip95 administrators. We use trusted service providers for hosting, maps and email.
Storage and security
Photos and documents are kept in private storage that only you, trip parties (portraits) or administrators can access. Data is encrypted in transit.
Retention and deletion
We keep trip and payment records as long as required by law. You can ask us to delete your account and personal data at any time by contacting support.
Children
Trip95 accounts are for adults only.
Contact
Questions or deletion requests: support@trip24.com.